Refund policy

Return & Refund Policy

At Amroz Jewels, customer satisfaction is very important to us. While we take great care in inspecting every item before shipment, we understand that issues may occasionally arise. Please read our Return & Refund Policy carefully.

🔁 Returns

We accept returns only under the following conditions:

✅ Eligible Return Reasons:

  • You received a damaged or broken item

  • You received the wrong product

  • The item is defective or incomplete

❌ We do not accept returns for:

  • Change of mind or personal preference

  • Minor color variation due to screen resolution

  • Items that have been used, worn, or damaged after delivery

  • Items reported after 24 hours of delivery

📅 Return Request Window

  • You must contact us within 24 hours of receiving your order.

  • Requests made after this period will not be accepted.

📸 Return Process

  1. Email us at amrozjewelsofficial@gmail.com or WhatsApp at 0320-9484654 with:

    • Your order number

    • A clear photo/video of the damaged or incorrect item

  2. Our team will evaluate your request within 1–2 business days.

  3. If approved, we will provide instructions for return or exchange.

🔄 Exchange (if applicable)

  • If the same item is in stock, we will send a replacement free of cost.

  • If the item is out of stock, we will offer you an alternate product or store credit.

💸 Refunds

We issue refunds only if:

  • The product you ordered is out of stock and cannot be replaced.

  • The product is returned and received in its original condition and packaging.

Refund Method:

  • Refunds are made via bank transfer, Easypaisa, or JazzCash within 5–7 business days after approval.

🚫 Return Shipping

  • If the return is due to our error (e.g. wrong or damaged item), we will cover the return shipping cost.

  • If not, the customer is responsible for return shipping.

❓ Need Help?

For any queries related to returns and refunds: